You hand your login details to someone who promises to book your US visa appointment. They send back a screenshot saying it's booked and push you to pay right away. You try to log in to check — and your security question answers no longer work. You're locked out.
This is a typical scam on usvisascheduling, the US visa appointment system used in India, China, Pakistan, the UAE and other countries. In October 2026, several people in one Indian US visa Telegram group said within a single day that they had been scammed this way; one of them lost ₹15,000.
Key Point: Logging in to usvisascheduling takes a password plus security questions. Changing the password requires email confirmation, but changing the security questions requires no verification at all — anyone who can log in to your account can change them. Scammers use exactly this to lock you out of your account and extort you.
How Does the usvisascheduling Security Question Scam Work?
- Cheap offers to reel you in: In groups and on social media, they claim "guaranteed booking," "slot in 1–2 days," "low price," or "contacts at the embassy."
- They get your login details: They ask for your username, password and security question answers, saying they need them to book for you.
- They change your security questions: After logging in, they change the answers to all three security questions, so you can no longer get in.
- They send a fake screenshot and demand payment: A forged screenshot, or someone else's booking, saying your appointment is done and you must pay now.
- You can't check: Because you're locked out, you can't tell whether the screenshot is real, and they can name their price.
Some people have had it worse: after they refused to pay, the scammers deleted their visa application. So if you realize you've been scammed, don't negotiate — recover your account right away using the steps below.
What Are the Warning Signs of a Visa Slot Scammer?
- Asks for payment upfront;
- Guarantees a booking, or a booking within a few days;
- Fast, cheap and early — prices clearly below the market;
- Claims inside contacts at the embassy or a "special channel";
- Only sends screenshots and won't let you log in to check.
To be clear: appointments are tied to your passport details and cannot be transferred or sold, and no one has an inside channel. A legitimate booking service only watches for slots faster and more consistently than you can; it can't guarantee a result.
Security Questions Changed: How Do You Recover Your Account?
Once you're locked out, you can get back in by using a new email address and asking support to move your profile to it. Below are the steps one applicant in India actually went through (the process may differ slightly by country; follow what support tells you):
- Change your password first. If you still know your password and can receive the reset email, change it to stop the scammer from doing anything more.
- Contact support and explain that your security questions were changed and you can't log in. The support email Indian applicants have reported is support-india@usvisascheduling.com; for other countries, find the support phone number or email on the ustraveldocs website for your country. This applicant found that choosing a local language on the support line got them through within a few minutes.
- Prepare a new email address that has never been used on this system, and send an email as support instructs (this applicant used the subject line "Email address update Request"), attaching the first and last pages of your passport.
- Follow up. After a while, contact support again to confirm that your email has been updated.
- Register a new account with the new email, with a new username and new security questions. After another hour or two, your old profile moves to the new account — this applicant got back the visa fee they had already paid, too.
Another approach: register directly with a new email. When you enter your passport details, the system says a profile already exists. Then use Message (the site's built-in messaging) in the new account to contact the embassy and ask for your profile to be transferred, attaching your passport data page. Someone who runs a slot-booking service has said on Reddit that the visa fee and any existing appointment come across within a few days.
One applicant in Canada said they couldn't get through on the phone because of the time difference and still hadn't sorted it out after two months. In that situation, email instead, and keep a record of every message.
How Do You Protect Your usvisascheduling Account?
- Don't pay upfront. Only use services that charge after the appointment is booked.
- Check reputation before you hire anyone. Look for real success stories and public contact details.
- Log in and check after the booking. Pay only once you've confirmed the appointment details, and change your password and security questions after the service ends.
- Don't give your account to several services at once. Multiple platforms logging into the same account can also get it blocked — see Login not allowed: what to do.
If your account on the AIS system (used in Canada, Mexico and elsewhere) was taken over, see AIS US visa account hijacking scam.
How LuckyBee Works
LuckyBee Expedite supports the usvisascheduling (CGI) system, and the rules are simple:
- Pay only after the appointment is booked; no booking, no charge — we never ask for payment upfront;
- We don't change anything in your account, including your password, email and security questions;
- After booking, you can log in yourself anytime to check, and pay once you've confirmed it;
- Your account details are stored encrypted and used only for booking.
FAQ
Q: Someone changed my usvisascheduling security questions. Can I still recover my account? A: Yes. Contact support, explain what happened, and ask for your profile to be moved to a new email address that has never been used on the system, attaching the first and last pages of your passport. One applicant reports that the visa fee they had already paid moved to the new account too.
Q: Why could someone else change my security questions? A: On usvisascheduling, changing the password requires email confirmation, but changing the security questions needs no extra verification — anyone who can log in can change them. So never give your login details to someone you don't trust.
Q: Is the booking screenshot a scammer sends me real? A: There's no way to tell, so always log in and check yourself. Appointments are tied to your passport details and cannot be transferred. Anyone who claims an "inside channel" or a "guaranteed booking" and asks for payment upfront is almost certainly running a scam.
Q: After I recover my account, will my existing appointment still be there? A: The visa fee you already paid can be transferred — one applicant confirmed this firsthand. As for an existing appointment, someone who runs a slot-booking service says it moves over too, but we haven't seen an applicant confirm it. Log in as soon as the transfer is done and check whether your appointment is still there.
Q: How can I tell if a visa slot booking service is trustworthy? A: Check three things: do they charge only after booking, do they promise not to change your account details, and do they let you log in to check yourself. Be wary of anyone who asks for payment upfront, guarantees results, or won't let you verify.