You forgot your AIS US visa account password, clicked Forgot Password, and the system says a reset email was sent — but it never shows up. Before you panic, work through the harmless causes first. But know this: if no reset email ever reaches you, there's a serious possibility that your login email was changed by a scammer.
Key Point: A reset email always goes to the email currently on the account. If you're not receiving it, either it's a simple delivery issue — or the login email on your account is no longer yours.
First, Rule Out the Harmless Causes
Most missing reset emails have a simple explanation:
- Check spam / junk / promotions folders. Automated emails often land there.
- Confirm the exact email you registered with — not an alias, not a different address you also own. AIS sends only to the registered address.
- Give it a few minutes. Delivery can lag. Don't request five resets in a row — repeated requests can trigger a temporary account lock (we cover the "account is locked" message in a separate article).
- Search your whole mailbox for the sender (usvisa-info / ais) in case a filter moved it.
- Make sure your mailbox isn't full or blocking the sender.
If the email turns up after these checks, reset your password and you're done.
When No Email Arrives at All: A Warning Sign
If you've ruled out spam, confirmed the right address, and waited — and still nothing comes — take it seriously. The most common reason a reset email never arrives is that the login email on your account was changed, so the reset is being delivered to someone else's inbox.
This is the signature of an AIS account hijacking scam, and it usually happens after you've shared your login credentials with an unreliable "visa booking" service:
- They log in with your password and immediately use the change-email function to swap your login email for theirs.
- The AIS system has a known flaw: knowing only the password is enough to change the login email, with no confirmation sent to your original address.
- From that point on, every password reset goes to the scammer — not you. They then demand payment to "return" your account.
We cover this scam in depth in a separate article on AIS account hijacking — but the short version is: if reset emails stop reaching you, assume your login email was changed.
What To Do If Your Email Was Changed
- Do not pay anyone who says they'll "give back" your account. They won't — they'll just keep extorting you.
- Contact AIS official support through the "Contact Us" page for your country. State clearly that your account was hijacked and that the login email was changed without your consent.
- Provide your original registration details — the email you signed up with, your name, and passport/application info — to prove you own the account.
- Going forward, never share your AIS login with any service that asks for it.
Avoid This Entirely
The whole problem starts with handing your credentials to someone who can change your email. A legitimate service never needs to. LuckyBee only books appointments and never changes your password or login email — so a reset email always stays in your control.
FAQ
Q: I clicked Forgot Password on AIS but no email arrived. Why? A: First check spam, confirm you used your registered email, and allow a few minutes. If nothing arrives at all, your login email may have been changed by a scammer — the reset is going to their inbox instead of yours.
Q: How do I tell a delivery problem from a changed email? A: If the email is sitting in spam or you used the wrong address, it's just delivery. If you've verified the right address, checked spam, and still get nothing — especially after sharing your credentials with a booking service — assume the login email was changed.
Q: A scammer changed my account email. Can I get it back? A: Don't pay them. Contact AIS official support, state that the account was hijacked, and provide your original registration details to prove ownership. See our separate article on AIS account hijacking for the full recovery steps.
Q: Can requesting many password resets cause problems? A: Yes — repeated attempts can trigger a temporary account lock. Request once, wait, and check thoroughly before trying again.
Q: How do I avoid this in the first place? A: Never share your AIS login with a service that could change your email. A trustworthy service books only and never touches your credentials.