You enter your AIS US visa account details, hit log in, and get:
Invalid email or password.
It's the most common AIS login problem, and usually it's something small. But don't keep retrying blindly — too many failed attempts will get your account temporarily locked for an hour. Work through these causes first.
Key Point: Confirm the cause before trying again. Each failed attempt brings you closer to a one-hour lockout.
1. A Simple Typo or Caps Lock
The most frequent cause. Passwords are case-sensitive. Check that Caps Lock is off, and re-type the password slowly instead of relying on muscle memory. If your password manager autofilled it, the saved value may be outdated.
2. Hidden Spaces From Copy-Paste
If you copied your email or password from a message, a chat app, or a document, you may have copied an invisible leading or trailing space. Type the credentials manually once to rule this out.
3. Wrong Email Address
Make sure you're using the exact email you registered with — not an alias, not a different address you also own. AIS matches the email exactly.
4. You're on the Wrong System
The US visa appointment website differs by country and system (AIS vs CGI vs others). Credentials created on one system won't work on another. Confirm you're logging into the correct AIS portal for your country.
5. Your Login Email Was Changed (Account Hijacking)
This is the serious one. If your password was correct yesterday and suddenly nothing works — and you stop receiving password-reset emails — a scammer may have changed the email on your account to lock you out, then demand payment to "release" your appointment. This is a known US visa scam. If a password reset never arrives at your own inbox, treat it as a hijacking, not a typo.
What To Do
- Re-type your email and password manually (no copy-paste), with Caps Lock off.
- If still failing, use Forgot Password and check your inbox.
- If the reset email never arrives, your account email may have been changed — act on it as a scam.
- Stop after 2–3 careful attempts to avoid the one-hour lock.
A legitimate service never needs to change your login email or password. LuckyBee only books appointments and never modifies your account credentials — so you always keep full control.
FAQ
Q: I'm sure my password is right but it still says invalid. Why? A: Check for Caps Lock, hidden copy-paste spaces, and that you're on the correct country's AIS system. If a password reset email never reaches your own inbox, your account email may have been changed by a scammer.
Q: How many times can I get it wrong before being locked? A: AIS doesn't publish the exact number, but repeated failures trigger a temporary lock (typically one hour). Stop after a few careful attempts and confirm your credentials first.
Q: I reset my password but still can't log in. What now? A: Confirm the reset email actually arrived at your registered address. If it didn't, the login email on the account may have been changed — treat this as account hijacking.
Q: Does a failed login cancel my appointment? A: No. Login errors don't affect an appointment you've already booked.