You log in to change your US visa interview, but the Reschedule Appointment and Cancel Appointment buttons you expected aren't there — greyed out, or simply missing. Before assuming the system is broken, check the most common cause: your MRV visa fee has expired.
Key Point: The missing buttons are the symptom; the expired fee is the cause. The US visa (MRV) fee is valid for one year — once it lapses, the system hides your scheduling options until you pay a new fee.
The First Sign: No Reschedule or Cancel Button
Most people never see a plain "fee expired" error. Instead, they notice the actions they need are simply gone:
- The Reschedule Appointment button is missing or disabled.
- The Cancel Appointment button is missing or disabled.
- You may not be able to start a new booking at all.
When your scheduling buttons disappear like this, an expired visa fee is the first thing to check.
Why: The MRV Fee Is Only Valid for One Year
The US visa application (MRV) fee is valid for one year from the date you paid it. Within that year you can book, reschedule, or cancel an interview. Once the year passes without using it, the fee expires — and the system removes your ability to schedule with it. That's exactly why the buttons vanish.
This catches people who paid early but kept waiting for an earlier date that never opened up, or whose trip was delayed by long administrative processing.
How to Check Your Visa Fee Expiry Date
Your fee receipt carries an expiration date (for example, 2026-09-27). You'll find it on your payment receipt / the fee section of your AIS account. If today's date is past that date, the fee is expired — and that explains the missing buttons.
How to Fix It: Pay a New Visa Fee
Once the fee has expired, the path back is straightforward:
- Confirm the expiry date on your fee receipt.
- Pay a new MRV visa fee. The old, expired fee generally cannot be reused or refunded.
- Wait for the new payment to be recognized by the system — this can take some time after you pay.
- Once the new fee is active, the Reschedule / Cancel / Schedule options reappear, and you can book again.
Don't Let It Expire Again
If you've paid a fee and are still hunting for an earlier appointment, keep your expiry date in mind — don't let the one-year window quietly run out while you wait.
LuckyBee monitors slot availability around the clock so you can use your valid fee before it lapses, and books only the appointment — we never touch your payment or account settings.
FAQ
Q: Why are the Reschedule and Cancel Appointment buttons missing on AIS? A: The most common reason is an expired MRV visa fee. The fee is valid for one year; once it lapses, the system hides your scheduling options, so the buttons disappear until you pay a new fee.
Q: How long is a US visa fee valid? A: The MRV visa fee is valid for one year from the date of payment. You must schedule (and attend) your interview within that window.
Q: Can I reuse or get a refund on an expired visa fee? A: An expired MRV fee generally cannot be reused or refunded — you typically need to pay a new fee to book again. Check your local appointment system's current rules.
Q: After I pay a new fee, how soon can I book? A: Once the system recognizes your new payment, the Reschedule / Cancel / Schedule options come back. Recognition can take some time after payment, so give it a little while before trying.
Q: My fee isn't expired but the buttons are still gone. Why? A: Then the problem isn't the fee — it's usually no available slots at your consulate, or another account state. That's a separate issue from an expired fee.